Let Us Answer A Few Questions For You

 
 
 

Some of Our Most Frequently Asked Questions.

1. Does American Mobility make house calls?

We understand how difficult it can be for most people to bring their equipment to us. We will go straight to your home or wherever your equipment is. Our service call rate is only $75. This includes return trips if necessary.

2. Does American Mobility offer free in-home demos?

If you are interested in purchasing a power wheelchair or scooter but want to make sure that it will work in your home. American Mobility will bring up to two different models to your home to try out. (Subject to models in stock)

3. Does American Mobility work with my insurance?

We strive to be timely and focus on high quality repairs. American Mobility often bills the VA for repairs done for veterans. However, we do not bill to most insurances, although we do bill MDA, VA, and some workmans comp. Big insurance contracts can take away from timely repairs. Our customers come to us because we provide great quality service and very timely turnarounds.

4. Does American Mobility sell or install lifts for vehicles?

Our technicians at American Mobility are qualified to install lifts on vehicles; however, we prefer to refer to a local company called A.D.E. They specialize in vehicle adaptation. They can take care of whatever modifications might be needed to install a lift on your vehicle, including installing a hitch.
A.D.E. can be reached at:

(520) 571-7156
3621 S Palo Verde Rd, Tucson, AZ 85713

They are on Palo Verde Rd, just north of Ajo on the east side of the street


5. Does American Mobility sell or install ramps?

American Mobility does supply ramps for the home or vehicle, including folding ramps. ADA standards recommends that with a person occupying a mobility vehicle to travel up or down a ramp there should be at least one foot of length per one inch of rise of the curb or step. So if you have a 4" step, the ADA recommends a four foot ramp.

6. Does American Mobility work with veterans who are connected with the VA Hospital?

American Mobility has done a lot of work for veterans who are insured by the VA hospital. If you are a veteran and need mobility repairs contact us and give us an idea of what the problem is. We will contact the VA and request authorization for repair. As soon as we receive authorization we will contact you to set up a time to assess the problem.

7. Where can I donate a piece of equipment no longer needed?

Many people have unneeded equipment that they do know what to do with. There are several organizations that will take this equipment and provide it to people who can use it. You may also be able to use this donation as a tax write-off.

The Muscular Dystrophy Association can be reached at:
520-795-3434
8. Do you sell batteries?

At American Mobility we sell batteries from MK. All of MK's batteries come with a 1 year warranty. There are a few different sizes of batteries used for scooters and power wheelchairs. The batteries that should be used for this type of equipment are sealed gel cell or AGM batteries. They do not require maintenance and are FAA approved, so that you may transport them should you be traveling by air.

9. The brake cable on my walker broke. What do I do?

We stock Nova brake cables at all times. Four-wheeled walkers generally require maintenance from time to time and brake cables often brake after a while. Just make an appointment or call our office to make sure a technician is available and bring your walker in. We'll have your brake cable replaced and adjust your walker as needed in no time.

10. My scooter or power wheelchair is having problems, is there anything I can do to troubleshoot this myself?

There are several things that may cause a scooter or power wheelchair not to run. First of all, do you have power to your joystick or dash? If not, check to ensure that the batteries have not come unplugged from the chair. If this is not the problem, check the circuit breaker. If it is popped out push it in and call us right away so that we can make sure that it is safe (if the circuit breaker continues to pop, do not keep pushing it back in. Call us right away)

If your scooter or power wheelchair does have power at the joystick or dash check to ensure that the equipment hasn't been set into "free wheel mode". This is a setting on just about every scooter or power wheelchair that allows you to disengage the brake, essentially putting it into "neutral", in order for you to able to push it when necessary. It will not drive when in this mode. Scooters usually have a lever near one of the rear tires and power wheelchairs usually either have a lever attached to each motor or have levers on the front of the power wheelchair that can be push up or down. Some power wheelchairs have one single lever on the back of the chair.

If this is not the problem, check to ensure that the scooter or power wheelchair is not charging. Most equipment becomes inhibited while charging.

If this still does not fix the problem check to see if the joystick or dash is flashing or beeping in a peculiar way. This usually indicates what type of problem the scooter or power wheelchair is having.